Outstanding Service

 

The Jamieson & Carry Porjc-shop-107.jpgtfolio of Fine Diamonds has a highly experienced team of diamond consultants who are both friendly and knowledgeable. We also have our own in-house qualified gemmologists and registered valuers.

 

The Jamieson & Carry Portfolio of Fine Diamonds team is here to help you find your perfect diamond ring or engagement ring; and we will be delighted to explain to you the intricacies of buying the perfect diamond for you.

 

We also provide a free document for insurance with your purchase, which you can use to insure your diamond with your insurance company.

 

Furthermore, we offer a free ring sizing service. We will ask you for the ring size when you place your order. If you know it, we will endeavour to have your ring sized prior to despatch. This may add a few days on to the despatch of the ring, but we will call you or e-mail all of the relevant details when you place your order. A free ring sizer is included with every order to facilitate you in finalising your ring size. Please return the ring to us by recorded and insured FREEPOST mail and we will arrange to have the ring sized and returned to you. In the event that the ring cannot be sized to the correct size, we may need to manufacture a new ring for you. It may be necessary to source a new diamond to ensure we can fulfil the order and meet your requirements. We will keep you informed if this is the case and update you on a delivery date. If this does not fit with your plans, a refund or exchange of the ring can be requested, as set out in the terms of our Returns Policy.

 

At all times our goal is to give you an unprecedented level of personalised service. Therefore, The Jamieson & Carry Portfolio of Fine Diamonds team will strive to meet and exceed all of your expectations. You can contact us by telephone, or email portfolio@jamieson-carry.com. Our Portfolio sales desk is open from 9.00am to 5.00pm Monday to Saturday.

 

Our Portfolio team will contact you by telephone, e-mail or by text message to confirm receipt of your order. We will also contact you to confirm the finger size of any ring, if applicable, together with the details of the despatch of your order and when you can expect it. We also include in all orders the Royal Mail Track & Trace number to enable you to easily track your order.